***** A valid credit card is required to hold your appointment, but you will not be charged until the day of your service UNLESS you violate our 24 hr cancellation policy. *****
By booking online, you agree to our policies below.
Booking and Cancellation Fees:
All clients are required to have a card on file to be able to book appointments. The card(s) you provide, you are providing as your pre-authorized card on file in-case any fees are owed due to the violation of our policies. Please call the location you are booked for to notify the office promptly if you need to cancel, reschedule, or make adjustments to your appointment(s).
Life happens, we know! We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. Tardy clients will generally be allowed a 15 minute grace period. After that time, we will consider you a cancellation and hope we can reschedule for a future time.
Canceling Your Appointment, No Show/Call
In order to be respectful of the needs of other clients and avoid cancellation fees, we require that you provide us notice of your cancellation, reschedule or appointment adjustments, a minimum of 24-hours in advance from your scheduled appointment time. Any cancellation/reschedule made less than 24hours in advance will result in a charge equal to 50% of the reserved services ORIGINAL fee.
A “No-Show” is a client who does not show up to their scheduled appointment without canceling a minimum of 24-hours in advance. Failure to be present at your scheduled appointment time without notice, will be recorded in each client’s chart as a “No-Show”. A second occurrence of “No-Show” without reasonable cause may result in client discharge from the facility.